Card payments used to land in one platform merchant account. The clinic waited for an out-of-band settlement. A guest on the store could not finish an InstaPay proof. There was no way to ask for an amount that was not already an invoice, and a booking request took no money.
That is the gap this drop closes. Connect the clinic’s own Paymob or Tap. Patient money lands with you. Configure methods once; every surface offers that list. A clinic that never connects keeps working as it does today.
Your gateway, not ours
Enter the clinic’s Paymob or Tap credentials in online payments. A test probe checks the keys before you go live. Secrets stay on the server — staff see that a key is saved, not the key itself.
Paymob covers Egypt and wallets or buy-now-pay-later that your merchant account already enables. Tap is the second card provider, for clinics that need a Gulf-ready processor. Choose one gateway per method. Clinics paying Smart Clinic for the subscription still use the platform account; those two never mix.
One method list, four places it appears
Gateway methods open a hosted checkout. Manual methods — InstaPay, Vodafone Cash, bank transfer — take a photo of the receipt into the same review queue the invoice already had. Approve once; the invoice, the store order, and stock all move together. A guest does not need a patient file.
Those methods now appear on:
- a normal clinic invoice
- store checkout, including cash on delivery and pay-at-pickup
- a shareable payment link, with a fixed amount or an amount the payer types
- an optional deposit on the website booking form
No surface gets its own upload path or its own approval rules.
Ask for money without an invoice first
Create a payment link, copy it, show a QR at reception, or send it on WhatsApp. Prefill the remaining balance on an existing invoice, or request any amount. The public page uses the same pay panel as the invoice. Expired links stop taking payment.
A deposit when they request the slot
Turn it on in booking settings — off means the form does not change. Choose a fixed amount, a percent of the priced services, or the full price. The guest pays by card or by receipt before you accept. When you accept, that payment applies to the visit invoice and the card reference stays with it, so finance can reconcile later.
If you decline, the clinic’s refund rule decides: return a card deposit automatically, leave a manual proof as an obligation, or keep a non-refundable hold — with the wording shown to the guest before they pay.
Refunds, fees, and the file from the bank
A refund calls the provider so money returns to the card, not only a negative line in the clinic books. Gateway fees can post as an ordinary expense. Paste a day’s settlement file to match what the provider paid you against what the clinic recorded. Reports show payments by method, and how booking deposits convert into accepted visits.
Shift closing, treasuries, doctor commission, and optional double-entry accounting are unchanged. Collection finally feeds them from every surface, not only the front desk.