Do patient data and files belong to the doctor?

Yes, patient data and medical files are owned by the doctor. Smart Clinic gives clinic teams control over patient records and updates.

Can I transfer data by voice?

Yes. The Smart AI assistant can turn spoken medical notes into organized clinic data in Arabic and English.

Does the system support electronic invoicing?

Yes. Smart Clinic supports clinic billing workflows, including compatibility with electronic invoicing requirements in Egypt.

All features

Messaging (WhatsApp, Chat & Channels)

Reach patients where they already are — with smart automation.

channel types

unified inbox

automation lanes

Overview

One inbox for WhatsApp, Messenger, Telegram, and SMS — with automated reminders, bulk campaigns, per-recipient delivery logs, and an AI chatbot that hands off to your team when patients need a human.

WhatsApp Business integrationIn-app chat and broadcast channelsTemplates and automated follow-upsConversation history on the patient file

Channels → Inbox → Automations

Illustrative feature map — not live clinic data

Patient channelsWhatsAppMessengerTelegramSMSPush

→

Shared inbox

New message

Assign staff

Reply & resolve

↔

OutboundRemindersCampaignsAI chatbot

Real-world use cases

Stop juggling phones between shifts

Every patient conversation lives in a shared room with assignment, read state, and full history — new staff pick up exactly where the last person left off.

Remind patients without manual texting

Session reminders, birthday messages, and payment nudges fire automatically from live EHR data — each send gets its own log you can retry or cancel.

Confirm appointments in-chat

Turn on interactive reminders and patients confirm or reschedule inside WhatsApp — the chatbot guides them through the flow.

Run broadcasts with control

Bulk campaigns schedule per-patient logs with force-send, retry, and bulk revert — no blind mass messaging.

What you get

5 channel types

WhatsApp (official Meta or connected), Messenger, Telegram, SMS, and push — filtered in one cross-platform inbox.

Shared inbox + groups

Rooms with pinning, archive, mute, staff assignment, quick replies, and realtime message subscriptions.

AI chatbot with handoff

Knowledge-base ingest, voice and image understanding, per-room overrides, and automatic escalation when patients ask for staff.

Reminder + campaign engine

Automated rules plus one-shot broadcasts — every recipient tracked in WhatsappCampaignLog with retry controls.

Meta template compliance

Approved utility and marketing templates with delivery proof for official WhatsApp Business API sends.

WaslBot product

Focused workspace for small clinics: inbox, channels, automations, and CRM contacts under /admin/wasl.

How it works

1
Connect your channels
Link WhatsApp via Meta OAuth or QR pairing, add Messenger, Telegram, or SMS — all channels appear in one workspace.
2
Conversations flow into rooms
Incoming messages create or update inbox rooms; staff reply, assign, and collaborate in realtime.
3
Automate and measure
Set reminder rules and campaigns; cron dispatches with per-recipient logs; AI handles routine replies until handoff.

Talk to us on WhatsApp

Ready to run your clinic on one platform?

See how Smart Clinic unifies EHR, ERP, growth tools, and AI — book a demo tailored to your specialty and size.

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