Clinics that sell skincare, supplements, or devices often run that catalog on Salla, EasyOrder, or Shopify — and run care on Smart Clinic. Those two worlds did not talk. A paid order did not thank the buyer on WhatsApp. Staff could not see whether a reminder had fired.
This drop connects the store you already have. Orders are mirrored for messaging. The catalog stays on the platform you chose.
Connect the store you already run
Salla for KSA and the Gulf. EasyOrder for Egypt cash-on-delivery and aesthetic retail. Shopify for global brands. Connect from clinic integrations: Salla with a Salla sign-in, EasyOrder with an API key, Shopify with a custom-app token or a Shopify install. Disconnect when you need to. Secrets stay off the screen.
You do not migrate products. You do not rebuild checkout.
One follow-up language, three platforms
Appointment reminders already know how to send once and log the send. Store events use that same engine.
Pick the moment: order created, paid, shipped, delivered, or cancelled. “After store order paid” works for every connected platform. If the copy is SAR-only, limit that reminder to Salla. Leave the filter empty and one template covers all stores.
Templates can fill order reference, total, platform name, and customer name — not only the patient file.
Abandoned carts on Shopify
If a Shopify checkout sits unfinished, a reminder can fire before the cart goes cold. If the buyer completes the order, that reminder is cancelled so they are not nudged after they have paid.
Abandoned-cart recovery in this drop is Shopify. Salla and EasyOrder still get the paid-order and shipping follow-ups.
See the orders, not only the messages
A store orders list in the clinic admin: filter by platform, status, and date, search, and open a row. The drawer shows the order, which WhatsApp messages fired, and a one-order refresh if a send was missed.
Read-only. You do not edit Salla or Shopify from Smart Clinic. Linking a row to the patient file is not in this drop.
Not the website store
Selling on your Smart Clinic website is a different pipeline. A clinic can run both: a Salla store for retail and a Smart Clinic site for booking. Those orders do not mix.