A skincare clinic that already stocks serums should not need a second company to sell them after hours.
Until now, Smart Clinic inventory knew the product, and the website builder knew the homepage, and a visitor could not connect the two. Staff sold at the desk. The public site booked appointments. Retail after 9 p.m. meant Salla, Shopify, or nothing.
This release is the missing middle. The clinic website can be a store — when you turn that mode on. The dated changelog is on What’s new. The evergreen page is Website Builder. The catalog itself stays on Inventory.
One shelf, two doors
The product is still the product. Public name, gallery, and visibility are extra fields, not a duplicate SKU. Size and colour are variants of that same item, so a transfer, a count, and a website sale all describe one stock row.
Collections are merchandising: a list you curate for the shop page. They are not a second warehouse.
The shop is a website, not a bolted-on app
Shop home, product, cart, checkout, and confirmation are visual templates. You design them with the same sections as the rest of the site. Change the product template once; every product follows. That is the same idea as designing the blog once.
If the store is off, none of this exists on the public site. No cart icon in the header. No shop in the nav. The informational clinic does not inherit retail chrome.
Guest checkout, then accounts if you want them
Name, phone, email, address. Card payment through Paymob — the same processor the clinic already uses for other online charges. Coupons and automatic discounts are checked again on the server. Shipping can be a zone rate, free above a threshold, or pickup at the branch.
A shopper with a patient portal login can see online orders, leave a review after purchase, and recover a saved cart. Abandoned carts can send one WhatsApp. Reviews wait for staff before they go public.
The sales desk does not split
Online orders appear in the sales list you already open, tagged as the online-store channel, with a guest name when there is no patient file yet. Finance sees ordinary invoices. Staff mark fulfilled, add tracking, print a packing slip. There is no second “web orders” product to reconcile on Friday.
Analytics for the website store — revenue, order count, average value, best sellers — are a view on those same orders.
Two stores, if you already have one
WhatsApp after Salla, EasyOrder, and Shopify is for the catalog you are not moving. This drop is for selling on the Smart Clinic domain. A clinic can run a Salla shop for national retail and a clinic-site shop for in-house brands. The orders do not mix, and they should not.
The practical result is a clinic that can sell the bottle on the same domain that books the appointment — without hiring a second software stack, and without forcing every brochure site to become a shop.
